We hope you love your purchase from Modyu Ltd, but if you change your mind, we’ve set out our returns policy below.

Your Right to Cancel (UK Law)

If you purchase online, you have a legal right to cancel your order within 14 days of receiving your goods for a full refund, without giving a reason. To exercise this right, you must notify us within the 14-day period and return the goods within 14 days of notifying us.

This right does not apply to certain products, including:
• Personalised or custom-made items.
• Perishable goods.
• Sealed goods which are not suitable for return once opened (e.g. for health or hygiene reasons).

Our Returns Policy (Extended to 28 Days)

In addition to your statutory rights, we offer customers 28 days from the date of delivery to return items for a refund, provided that:
• Items are unopened, unused, and in their original packaging.
• The return has been authorised in advance by our Customer Services team.
• A printed copy of your order number and name is included inside the package.
• Customers are responsible for the cost of return shipping to our returns address.
Any returns sent to us without prior authorisation from Customer Services may be refused and no refund issued.

Refunds

• Refunds will be processed within 14 days of us receiving your returned items.
• Refunds will be made to the original payment method used for purchase.
• Delivery charges are refundable only if you cancel your order within the initial 14-day statutory cancellation period.

Faulty or Damaged Goods

Your statutory rights are not affected. If a product is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund. Please contact us as soon as possible so we can resolve the issue.

How to Arrange a Return

To arrange a return, please contact our Customer Services team at contactus@modyu.wandc.com.com with your order number and details of the item you wish to return. We will provide you with the return authorisation and shipping instructions.

Easy Returns – What You Need to Know

• 28-day returns – You can return items within 28 days of delivery.
• Unopened only – For hygiene reasons, we can only accept returns of cosmetics that are unopened and in their original sealed packaging (unless faulty).
• Customer pays return postage – You’ll need to cover the cost of return shipping.
• Get authorisation first – Please email contactus@modyu.wandc.com.com before sending anything back. We’ll give you return instructions.
• Include your order details – Put a printed note with your name and order number inside the return package.
• Refunds – Once we receive your return, we’ll process your refund within 14 days.
• Faulty or damaged items – If something arrives faulty, damaged, or not as described, we’ll sort it out (even if opened).
For full details, please read our Returns & Refund Policy.